Retail
Commercial Retail Property Management
McIntire Kingstone ("MK") has a team with experience working with retail investment properties. As with all our managed properties, MK works with entities, companies, and individuals in a wide variety of customized management services. We believe that good service begins with the delivery and management of timely and relevant information along with developing a solid forward-thinking strategy.
Our experienced team works fast and professionally for our clients who are looking to maintain and/or build their commercial retail portfolio. We understand that this can be one of your largest assets and we work hard to assist you in making these assets your most profitable ones. Our largest retail center is 140,000 square feet, with a tenant base including Big 5, Walgreens, DaVita Dialysis, Papa Johns, Verizon, AT&T, and a privately owned movie theater.
MK has built alliances with retail-related vendors in order to provide each property with the best maintenance available in the local market. We can work independently or directly with your existing broker. We have assisted companies such as CBRE, Lee & Associates, Colliers International, Coldwell Banker, DAUM, NAI Capital, and many more in securing strong tenants for vacant space.
Our Comprehensive Services
Professional Management Operations
- Onsite or hybrid staffing solutions
- Property manager and leasing team coordination
- KPI dashboards (occupancy, delinquency, maintenance SLAs)
- Annual business plan and operating budget creation
- Recruitment and training of personnel
- Daily site inspections and monitoring
- Improved response time protocols
- Due diligence support for acquisitions
- Long-term planning and forecasting
- Custom management plans tailored to owner needs
Leasing & Marketing Engine
- Full retail marketing strategy
- Google paid ads, Facebook ads, remarketing
- High-quality photos, drone footage, and 3D tours
- Lead tracking and CRM follow-up
- Leasing performance scorecards
- Market on all major commercial websites
- Comparable rent analysis
- Location analysis and site selection
- Demographic and market analysis
- Work with brokers (CBRE, Lee & Associates, Colliers, DAUM, NAI Capital)
- Negotiate in owner's best interest
- Lease amendments and renewals
- Expansion of existing tenant leases
- Percentage rent calculations
Tenant Relations
- CAM management and annual reconciliations
- Annual reconciliations and tenant billing
- Tenant onboarding packages
- Enforcing lease obligations
- Tenant improvement oversight
- Track rent increases
- Tenant history and payment tracking
- Delinquency monitoring and management
- Maintain tenant relationships
- Tenant retention programs
- Move-in and move-out coordination
- Coordinate landlord obligations prior to move-in
Operational Services
- Familiar with AIR forms and addendums
- CAM charge analysis
- Common area management
- Parking lot management and striping
- Signage coordination and compliance
- After-hours access management
- Holiday decoration coordination
- Shopping center events coordination
- Anchor tenant coordination
- Outparcel management
Maintenance & Facilities Management
- 24/7 emergency response
- Daily site inspections
- Parking lot maintenance and repairs
- Janitorial and landscaping management
- Preventative maintenance program
- Vendor procurement and contract negotiation
- Safety and common-area inspections
- Capital improvement planning
- Over 2,900 qualified vendors in our system
- Integrate existing vendors
- Source new qualified vendors as needed
- Pending repair analysis and tracking
- Competitive bidding for significant expenditures
- Lighting repairs and improvements
Financial Reporting
- Run financial analysis
- Monthly statements and financial packages
- NOI tracking and performance benchmarks
- Commercial lease administration
- Rent escalations and NNN billing
- Budget creation and variance tracking
- CAM reconciliation support
- Rent roll administration
- Bank reconciliations
- Cash management and disbursements
- Security deposit accounting
- Trust accounts for each property
- Operating cost reduction plans
- Web-enabled reporting
Compliance & Risk Management
- ADA compliance oversight
- Insurance certificate tracking (COIs)
- Inspection preparation (fire, safety, habitability)
- Enforcement of lease clauses
- Insurance review and annual updates
- Insurance claims coordination
- Government and code compliance
- Workers compensation compliance
- Maintain insurance compliance
- Legal notice compliance
Administrative & Reporting
- Trust accounts for each property
- Individual property statements
- Tenant history tracking
- Deposit records management
- Vendor reports and integration
- Market analysis and location analysis
- Repair analysis and pending repair tracking
- Service contract reviews
- Confidential record keeping
- Professional management software
- Eviction coordination and support
Ready to optimize your retail property?
Contact us today to learn how our comprehensive property management services can help maximize your investment's potential. We can also customize a plan to your needs.
Contact Us Today