Multi-Family
Apartments and Multi-Family Units Services
McIntire Kingstone ("MK") works within the multi-family and apartment buildings industry on a daily basis. As with all our managed properties, MK works with entities, companies, and individuals in a wide variety of customized management services. We believe that good service begins with the delivery and management of timely and relevant information along with developing a solid forward-thinking strategy.
Our experienced team works fast and professionally for our clients who are looking to maintain and/or build their apartment portfolio. We understand that this can be one of your largest assets and we work hard to assist you in making these assets your most profitable by increasing rents regularly and securing strong tenants.
MK has built alliances with all types of vendors in order to provide each property with the best maintenance available. With over 2,900 vendors in our system, we work to track the good vendors and identify areas for improvement. We also provide individual trust accounts for each property, which is a huge benefit for property owners as it provides an individual statement for the specific property and helps streamline any future sale of the property.
Multifamily Buildings
Tailored management solutions for smaller multifamily properties
Leasing & Occupancy
- Rent roll optimization and administration
- Unit-turn management and prompt turnover
- Resident retention programs and lease renewals
- Market analysis and rent growth strategies
- Leasing performance KPIs and scorecards
- Full background and credit checks
- Income and employment verification
- Unlawful detainer searches
- Custom lease execution and digital signing
- Expansion of existing tenant leases
- Keep vacancies in rent-ready condition
- Aggressive showing schedule and reports
Maintenance & Building Operations
- 24/7 emergency response hotline
- Full building inspection schedule
- Vendor bids and contract management
- Move-in and move-out inspections
- Capital project management (roofing, plumbing, electrical)
- Utility management and RUBS billing
- Corrective and preventative maintenance
- HVAC maintenance tracking
- Lighting repairs, maintenance, and improvements
- Janitorial and landscaping services
- Common area enhancement services
- Outside vendor selection and supervision
Financial Management
- Monthly profit and loss statements
- Budgeting and forecasting
- Annual budget projections
- Expense auditing for savings opportunities
- Custom owner reporting per building
- Accounts receivable/payable bookkeeping
- Rent collection and late fee enforcement
- Bank reconciliations
- Cash management and disbursements
- Payment of property bills, loans, taxes, insurance
- Security deposit accounting and trust compliance
- Operating cost reduction plans
Compliance & Legal
- City housing compliance inspections
- Permit coordination
- Rent stabilization and local ordinance compliance
- Annual filing support (SCEP, RSO, etc.)
- Government and code compliance
- Workers compensation insurance compliance
- Maintain insurance compliance
- Eviction coordination and support
- Lease enforcement and violation notices
- Legal notice compliance (3-day, 24-hour, etc.)
- Fair housing training and compliance
- Fire and safety inspections
Resident Services
- Community communication system
- Enforcement of building policies
- Lease renewal campaigns 90-120 days in advance
- Noise and conflict resolution
- Online tenant payments and maintenance submittal
- After-hours live answering service
- Tenant move-in/move-out coordination
- Pet disclosures and mold disclosures
- Property rules and regulations distribution
- Tenant billing and rent statements
- Maintain tenant relationships and satisfaction
- Tenant retention programs and incentives
Administrative Services
- Trust accounts for each property
- Individual property statements
- Tenant history and payment tracking
- Delinquency monitoring and management
- Deposit records management
- Vendor reports and integration
- Insurance review and annual updates
- Service contract reviews
- Confidential record keeping
- Web-enabled reporting via AppFolio
- Professional management software
- Expedited account setup with banking partners
Mid-Size & Large Apartment Buildings
Full-service management for larger apartment communities
Professional Management Operations
- Onsite or hybrid onsite staffing solutions
- Property manager and leasing team coordination
- KPI dashboards (occupancy, delinquency, maintenance SLAs)
- Annual business plan and operating budget creation
- Recruitment and training of personnel
- Daily site inspections and monitoring
- Improved response time protocols
- Develop comprehensive business plan
- Due diligence support for acquisitions
- Hold vs. sell strategy analysis
- Long-term planning and forecasting
- Custom management plans tailored to owner needs
Leasing & Marketing Engine
- Full marketing strategy development
- Google paid ads, Facebook ads, remarketing
- High-quality photos, drone footage, and 3D tours
- Lead tracking and CRM follow-up
- Leasing performance scorecards
- Market on all major websites
- Establish vacancy hotline
- Region-wide marketing contacts and networking
- Comparable rent analysis
- Demographic and population growth analysis
- Periodic market surveys of competitor concessions
- Implement trend analysis for rental rates
- Utilize brokerage relationships
- Develop property-specific marketing plan
Maintenance & Facilities Management
- 24/7 emergency maintenance response
- Daily site inspections
- Full-time tech staffing (optional)
- Preventative maintenance program
- Vendor procurement and contract negotiation
- Safety and risk inspections
- Capital improvement planning
- Utility management and optimization
- Over 2,900 qualified vendors in our system
- Common area enhancement services
- Corrective maintenance coordination
- Competitive bidding for significant expenditures
- HVAC maintenance tracking
- Janitorial and landscaping services
- Lighting repairs and improvements
Financial Reporting
- Detailed monthly financial packages
- NOI tracking and performance benchmarks
- AP/AR management
- Budget creation and variance tracking
- CAM reconciliation support
- Income and expense reports
- Bank reconciliations
- Annual budgeting and projections
- Cash basis accounting
- Reserve account management
- Disbursements and cash management
- Stabilizing delinquencies
- Rent roll administration
- Web-enabled reporting
- Year-end tax documents (1099s)
Resident Experience & Retention
- Monthly resident events
- Customer-service training for onsite teams
- Resident satisfaction surveys
- Renewal incentives
- Tenant communications system
- Lease renewal campaigns 90-120 days in advance
- Tenant retention programs
- Community communication and engagement
- Conflict and noise resolution
- Move-in and move-out coordination
- Online rent payments and maintenance requests
- After-hours live answering service
Compliance & Risk Management
- ADA compliance oversight
- Fair housing training for onsite staff
- Inspection preparation (fire, safety, habitability)
- Insurance claims coordination
- Workers compensation compliance
- Government and code compliance
- Annual insurance review
- Maintain insurance compliance
- Fire life safety manuals and tenant handbooks
- Security deposit trust compliance
- Legal notice compliance
- Eviction coordination and support
Elevate Your Rental Experience
Resident Benefits Package & PetScreening
We are committed to providing an outstanding rental experience. That's why we've partnered with industry leaders to offer a comprehensive Resident Benefits Package (RBP) and a clear, pet-responsible community policy through PetScreening.
Your Resident Benefits Package (RBP)
Your RBP is a suite of services designed to provide you with savings, convenience, and professional services. This package is powered by our vetted partner, Second Nature, who works behind the scenes to ensure you have a great experience.
Core Benefits and Services
HVAC Air Filter Delivery
Quality MERV 8 air filters delivered directly to your door on a regular schedule.
- Save up to
Resident Rewards Program
Get rewarded for paying your rent on time with the Piñata rewards program.
- Receive initial Piñata cash just for signing up
- Earn more Piñata Cash with each timely rent payment
- Redeem for gift cards and discounts
Credit Building
We report your on-time rent payments to all three national credit bureaus.
- Reports to Experian, TransUnion, and Equifax
- Boost your credit score by paying rent on time
- Covers everyone on the lease (18+)
M Identity Protection
All adult leaseholders receive
- Provided by Aura's Identity Guard
- Advanced AI monitors your data for suspicious activity
- Automatically enrolled when your lease is signed
Move-In Concierge
A single point of contact to help you set up your utilities, cable, and internet services.
- Help finding the best promos and discount codes
- Streamlined setup process
Online Portal
Access your lease documents and pay rent conveniently through our easy-to-use online portal.
Included Renter's Insurance Details
As part of your RBP, you are added to our master insurance policy, which satisfies all insurance requirements in your lease.
| Coverage Type | Limit | Deductible |
|---|---|---|
| Master Liability | 00,000 per occurrence | $0 |
| Personal Liability | 00,000 per occurrence | $0 |
| Dog Bite Liability | 5,000 per occurrence | $0 |
| Contents (Personal Property) | 0,000 per occurrence | $500 |
| Additional Living Expense | ,000 per occurrence | N/A |
What is Covered?
Master Liability
Covers resident-caused negligent damage to the home or common areas from perils like fire, smoke, explosion, water backup, pet damage, and freezing pipes.
Personal Liability
Covers tenant premises liability.
Dog Bite Liability
Covers dog bites or bodily injury that occurs on the premise.
Contents Coverage
Covers your personal belongings from perils such as fire/lightning, water, wind/hail, smoke, explosion, and burglary.
Common Exclusions
Please note that this policy does not cover everything. Common exclusions for property liability include flood, intentional damage, and theft (mysterious disappearance with no forced entry). Coverage exclusions for contents include damage from floods, natural events, and normal wear and tear.
Our Pet-Responsible Community
We use PetScreening to help manage all pets and animals, ensuring a healthy and responsible environment for everyone in our community.
Why We Use PetScreening?
Creates a Pet-Responsible Environment
- We believe in healthy pet interactions for all residents. All pets and animals on the property must be documented.
- When you complete a digital PetScreening profile, you acknowledge your understanding of our pet policies and potential penalties.
Emergency Preparedness for Your Pet
- PetScreening gives you fast and easy digital access to your pet's vet records, microchip information, and photos.
- If your pet is lost, sick, or has an emergency, you'll have immediate access to their records from any digital device.
Compliance for Assistance Animals
- PetScreening reviews all reasonable accommodation requests for assistance animals in accordance with federal HUD/FHAct guidelines.
Frequently Asked Questions
Ready to optimize your multifamily portfolio?
Contact us today to learn how our comprehensive property management services can help maximize your investment's potential. We can also customize a plan to your needs.
Contact Us Today